Privacy Policy
Effective Date: 01-August-2025
1. Introduction
Quick Assign Service CRM is a cloud-based Field Service Management (FSM) software solution tailored for trade professionals and home services businesses.
Delivered as a Software-as-a-Service (SaaS), it allows field personnel to operate through a web app in any browser, while administrative staff can access the CRM dashboard on desktops or laptops.
At Quick Assign Service CRM, we take your privacy seriously and are committed to safeguarding your personal information.
This Privacy Policy outlines how Quick Assign Service CRM collects, uses, stores, and shares your personal information and data related to your use of our platform.
It also details your rights and responsibilities concerning that data.
By using our website or accessing our software, you are agreeing to this Privacy Policy and our Terms of Service.
Definitions:
- You / Your: Refers to visitors to our websites or users of our services.
- Quick Assign Service CRM / We / Us / Our: Refers to Twobro Power Solutions and its related entities.
- Service: Refers to our cloud-based field service software and all associated features, applications, and integrations.
2. Information We Collect
We may collect personal information when you:
- Sign up for our services
- Access a free trial or demo
- Use the Service
- Engage with support or communications
- Visit our website
- Interact with us on social platforms
Information you may provide:
- Full name
- Email address
- Physical address
- Staff details including names, email addresses, and phone numbers
Non-personal data we collect automatically includes:
- Device type & operating system
- Unique device identifiers
- Browser & usage activity
- IP and MAC addresses
3. How We Use Your Information
- Providing and customizing the Service
- Responding to support queries
- Administering your account
- Sending important updates
- Delivering service-related marketing
- Gathering feedback to enhance the Service
- Generating anonymous analytics data
- Enforcing legal agreements
4. When We Share Your Data
We may disclose your data to:
- Affiliates under Twobro Power Solutions
- Third-party service providers (Google, AWS, Zendesk, Stripe, etc.)
- Your customers (job bookings & communications)
- Authorised integrations (Xero, QuickBooks)
- Legal authorities, regulators, or courts
- Successors in case of acquisition or merger
5. Data Security
- Data is encrypted via SSL certificates
- Daily backups stored on AWS servers
- Multi-region storage disabled for EEA users
6. Marketing and Preferences
We may send marketing messages relevant to your use of the Service. You may opt-out anytime.
7. Accessing and Retaining Your Data
You may update your information in account settings, request data copies, or delete your data by contacting us.
8. Use by Children
Users under 16 require verifiable parental consent to use the Service.
9. Cross-Border Transfers
Your data may be processed in countries outside your own, with safeguards in place.
10. Data Controller & Processing Responsibilities
You are responsible for ensuring consent for third-party data you input into the system.
11. Changes to This Privacy Policy
Updates may be posted to our website or notified via email. Continuing to use our services constitutes acceptance.
Contact Us
📧 support@quickassign.in
If unsatisfied, you may contact your local data protection authority.